This training will show you how to apply Lean in a service environment where the customer is often “invisible” and processes are fragmented and unparameterized.

You’ll see how to approach waste, how to map the value stream in services, how to reduce the travel time of an issue in a process, reduce the cost of poor quality and get real productivity gains. No revolution.

Lean in service processes is like working in a Formula One team. Precision. Synchronization. Exactly on time.

How do we conduct workshops?

We work with a group of up to 15 people. Otherwise it would be a lecture. We provide the minimum necessary knowledge and the maximum possible practice.

At our workshops, you don’t need to take notes on anything. We provide a comprehensive workbook. The manual contains everything that was covered at the workshop. We want the participant to focus on participation. Not by taking notes.

What methods do we use during the workshop?

Design Learning – a designed experience in which knowledge is discovered through experiment, experience. Not from a lecture.

Case Clash – involves clashing teams in solving real-world challenges. Teams work under pressure of time and results. Just like in real life.

Reality Rehearsal – this is an intensive “trial rehearsal ” that, through “dry-run” and “mock-up” techniques, tests the resilience of ideas developed by trainees.

MindQuest – we use a dynamic game of questions that leads participants through five realms of knowledge to a master decision.

Verdict Lab – Participants select their concepts and solutions in a process modeled on the Anglo-Saxon courtroom proceedings.

LIVE scenario games – we use scenarios based on real-life situations in games and simulations. Our games include hot negotiations, crisis situations. There are failures, escalations. Every decision is followed by another dilemma.

Storytelling 3.0 – all our training projects are based on a selected, real-life and highly inspiring story, the analysis of which helps participants discover key mechanisms, hidden paradigms and non-obvious solutions.